Effective: February 15, 2024

Privacy Policy

This Privacy Policy governs the manner in which Cross Manufacturing, Inc. collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.crossmfg.com website ("Site"). Cross respects your privacy. We will never sell your contact information or share it with outside (unaffiliated with Cross) parties. You will not be contacted beyond the scope of your current inquiry.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. In the last twelve months, we have collected the following categories of personal information: name, email address, mailing address, phone number, or day and month of birth. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We collect non-personal identification information about Users automatically whenever they navigate or interact with our Site. Non-personal identification information may include details of your visit to our Site, such as the browser name, the type of computer and technical information about Users’ means of connection to our Site, operating system, and the Internet service providers utilized and other similar information. The information we collect automatically is only statistical data, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information helps us to improve our Site and to deliver a better and more personalized service. Technologies we use for this automatic data collection may include web browser cookies or web beacons.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Web beacons

Pages of our Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

How we use collected information

Cross Manufacturing, Inc. may collect and use Users personal information for the following purposes:

  • To run and operate our Site - We may need your information to display content on the Site correctly.
  • To improve customer service - Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience - We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site - We may use feedback you provide to improve our products and services.
  • To send periodic emails - We may use the email address to send User information and updates pertaining to your order. It may also be used to respond to your inquiries, questions, and/or other requests; or to notify you about changes to this Site.
  • To fulfill any other purpose for which you provide it
  • For any other purpose we describe when you provide the information
  • For any other purpose with your consent
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

How we protect your information

We adopt data collection, storage and processing practices and security measures designed to help protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use contractors or third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those purposes. Additionally, we may disclose personal information that we collect or that you provide:

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Site users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Cross Manufacturing, Inc., our customers, or others.

In the last twelve months, we have disclosed personal information identifiers for a business purpose to our service providers.

Electronic newsletters

If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

State privacy rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

California, Colorado, Connecticut, Indiana, Iowa, Montana, Tennessee, Texas, Utah, and Virginia, may provide their state residents with rights to:

  • Confirm whether we process their personal information.
  • Access and delete certain personal information.
  • Data portability.
  • Opt-out of personal data processing for targeted advertising and sales.

California, Colorado, Connecticut, Indiana, Montana, Tennessee, Texas, and Virginia also may provide their state residents with rights to:

  • Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose.
  • Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights please contact us at privacy@crossmfg.com or 800-542-7677. Only you or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. Your request to know or delete must (1) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative and (2) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We will not discriminate against you for exercising any of your privacy rights.

Data protection contact

In case of concern, please contact privacy@crossmfg.com.

Your individual privacy is important to us. To that end:

  • What we do with your data - Your data is used to send email and postal messages to you. It may be used to contact you via telephone.
  • Why we need your data - Your data is used for normal business transactions in accordance with this Privacy Policy or your request. Additionally, we provide additional marketing and sales messages to you that are based on your prior interest in our products and services. You may always opt out of any marketing communications with us by contacting us at info@crossmfg.com.
  • How long we need it - We keep your information for as long as reasonably necessary to fulfill the purpose for which your information was collected.
  • What your rights are - At any time, please use our unsubscribe tool and we’ll stop contacting you. You also have the right to erase your personally identifiable information from our system once it is no longer necessary for the purpose for which it was originally collected. Contact our Data Protection Contact to view your information (this may take up to one month), and object to any individual use of your information. You have the right to change your information at any time, with changes taking place no later than one month.

Changes to this privacy policy

Cross Manufacturing, Inc. has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at info@crossmfg.com.

Overview of Cookies used on Cross Manufacturing, Inc. Website

This website uses cookies. We use cookies to personalize content and ads, to provide social media features and to analyze our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user's experience more efficient. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Your consent applies crossmfg.com. Cookie declaration last updated on February 27, 2024. 

To view the Cookie Declaration or to change or withdraw your consent from the Cookie Declaration on our website click here.